Privacy Policy

Effective Date: January 17, 2025

At GemstoneCrown, we value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or make purchases from our store. By using our services or engaging with our website, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you provide to us directly, as well as data that we automatically gather as you interact with our website.

  • Personal Information: When you make a purchase or create an account, we collect details such as your name, address, email address, phone number, and payment information. This information is essential to process your order, deliver products, and communicate with you regarding your purchases.

  • Automated Information: As you browse our website, we collect non-personally identifiable data such as your IP address, browser type, operating system, and the pages you visit. This data helps us improve our website and user experience.

  • Cookies: We use cookies and similar technologies to enhance your browsing experience. Cookies allow us to remember your preferences, analyze website traffic, and personalize your experience. You can manage cookie settings through your browser’s privacy options.

2. How We Use Your Information

The information we collect is used for various purposes to improve your experience with GemstoneCrown:

  • Order Processing: We use your personal information to process and fulfill your orders, including shipping and billing. Without this data, we cannot complete transactions.

  • Communication: We may use your email address or phone number to send order updates, confirmations, promotions, or important notices. You can opt-out of marketing emails at any time.

  • Customer Service: Your contact information may be used to respond to inquiries, process returns, or address any issues related to your orders.

  • Improving Our Website: The non-personal data we gather, including browsing behavior, helps us identify trends, understand customer preferences, and optimize the website to meet your needs.

3. Sharing Your Information

We respect your privacy and will never sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with trusted service providers and partners who assist us in running our business:

  • Payment Processors: To process payments securely, we work with third-party payment providers like credit card processors, PayPal, and others. These providers have their own privacy policies.

  • Shipping Providers: To ensure prompt delivery, we share your shipping address with trusted carriers like UPS, FedEx, or USPS.

  • Legal Compliance: We may disclose your personal information if required by law or to protect our rights and interests in legal proceedings.

4. Data Security

We take data security seriously and implement measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:

  • Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive information, such as payment details, during transmission.

  • Access Control: Only authorized personnel within our organization have access to your personal data.

While we take reasonable precautions to safeguard your data, please understand that no security system is entirely foolproof. If you suspect any unauthorized use of your account, please contact us immediately.

5. Your Rights and Choices

As a customer, you have certain rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction: If any of your information is inaccurate or incomplete, you can request that we correct it.

  • Deletion: You may request that we delete your personal information, subject to applicable legal obligations.

  • Opting Out: You can opt-out of receiving marketing communications from us by clicking the “unsubscribe” link in any promotional email or by contacting us directly.

6. Third-Party Links

Our website may contain links to third-party websites that are not controlled by GemstoneCrown. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before submitting any personal information.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and the effective date will be updated. We recommend reviewing this policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or our practices, feel free to contact us.

Contact Information: