Sales Policy

Effective Date: January 17, 2025

At GemstoneCrown, we want to provide a seamless and transparent sales experience. This Sales Policy outlines the terms and conditions for purchasing our jewelry and ensures that you, as our valued customer, understand the process of buying from us. Whether you’re purchasing a one-of-a-kind gemstone ring or a custom piece of jewelry, we’re committed to delivering high-quality products, excellent customer service, and secure transactions.

1. Product Availability

We strive to maintain accurate stock levels of all our jewelry pieces. However, due to the handcrafted nature of our products and the variability of gemstone availability, certain items may be temporarily out of stock. In the event that an item is unavailable after placing an order, we will notify you immediately and offer alternatives or a full refund. Pre-order items will be shipped once they become available.

2. Pricing

All prices listed on our website are in U.S. dollars (USD) and include applicable taxes unless otherwise stated. We reserve the right to modify prices at any time, but your order will be processed at the price stated when you made the purchase. Promotional discounts and special offers may be applied at the time of purchase and are subject to terms and conditions.

3. Order Confirmation

After completing your purchase, you will receive an order confirmation email containing the details of your order, including the items purchased, payment information, and shipping details. Please review the order carefully and notify us immediately if there are any discrepancies. It is your responsibility to ensure that all information, including shipping address and payment method, is accurate before confirming your order.

4. Payment Methods

We accept a variety of payment methods for your convenience, including:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Bank transfers (for larger orders)
  • Other payment methods may be accepted depending on your region.

Payment will be processed once your order is confirmed. If there is an issue with processing your payment, you will be contacted by our customer service team to resolve the issue before the order can proceed.

5. Cancellations

If you wish to cancel your order, please contact us immediately. Orders can be canceled without penalty only before they are shipped. Once an item is shipped, cancellations are no longer possible, and you will need to follow our return and exchange procedures outlined in our Refund and Returns Policy.

6. Custom Orders

Custom-made jewelry, including personalized engravings, special gemstone requests, and bespoke designs, may take longer to process. Custom orders are non-refundable, except in cases of defective or damaged items upon receipt. Detailed consultations are provided prior to finalizing the design to ensure customer satisfaction.

7. International Orders

We accept international orders; however, additional customs duties, taxes, and shipping fees may apply depending on your country’s import regulations. These fees are the responsibility of the customer, and GemstoneCrown is not liable for any customs delays or additional charges.

8. Customer Support

If you encounter any issues during your purchasing process, our customer support team is available to assist you. Please contact us at contact@gemstonecrown.com or call (240) 965-7596 for any questions regarding your order.

Contact Information: